Return Policy
I want you to be completely thrilled with your purchase from Sasha's Doll Studio! If for any reason something went wrong, I am here to help. Please review my return policy below.
Standard Items
I gladly accept returns and exchanges for all standard, non-customized items.
- Please contact me within 14 days of delivery and ship the item back.
- Condition: Items must be returned in their original condition and packaging. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Custom and Personalized Items
No Returns: Because custom items (such as portrait dolls or items with specific personalizations) are created specially for you, I cannot accept returns, exchanges, or cancellations for these orders once production has started.
- Quality Guarantee: During the creation of your doll, we will actively discuss all the details, and I will make necessary changes based on your wishes. Before shipping, I always provide a detailed photo report, and the package is sent to you only after your final approval.
Damaged or Defective Items (All Orders)
Your satisfaction is my priority. If any item, standard or custom, arrives damaged or has a manufacturing defect, please contact me immediately.
- What to do: Send me an email within 7 days of delivery with clear photos of the defect or damage, and we will discuss options to resolve the issue (replacement or refund).